Frequently Asked Questions
Family and General Practice
Authentication: Agent+ creates a unique ID for every installed version of the app, and requires a PIN for access to the app and associated patient information.
Audit Controls: We maintain a log of who accesses your data, and when they access it.
Encryption: We ensure that all Protected Health Information is kept private and secure, provided by IDENTOS 256 AES Encryption built into the app. This encryption ensures that only you can access your PHI, and that all data stored on your device is protected from external threat.
When adding a referring physician to your app, you need the billing number, not the CPSO number.
Getting Agent+ Ready
• To sign up for an Agent+ account
• Your OHIP Provider (Billing) and CPSO number
• To provide us with Personal and Billing Information
• a Go Secure Login
• a MCEDT Login
• to designate Agent+ to bill on your behalf with the OMHLTC
Note: You will be required to open and close your Internet browser several times during the process of registering for the GO Secure account and enrolling for MC EDT. You can not have other Internet items open at the same time.
Receive letter from the ministry that includes your OHIP Number and information to register for a Go Secure Account
Open a new browser window and copy the link in the ministry letter https://www.edt.health.gov.on.ca
Select “Register Now” to create a GO Secure account.
Close your Internet browser.
Reopen your Internet browser and check your email.
Receive an email with the subject: “GO Secure Login – Registration Confirmation” requesting email confirmation.
Copy the link in the “Registration Confirmation” email into a new browser window.
Confirm your email account by signing in with your GO Secure ID and password.
You have completed the registration for your GO Secure login
Open your Internet browser and navigate to GO Secure Login screen using the copied link from your ministry letter.
Enroll for MC EDT by signing in with your GO Secure ID and password and use the “Unique Identifiers” provided in the ministry letter.
Confirm the enrolment for MC EDT by selecting the text link indicated on the screen to navigate to the GO Secure Login screen again.
Sign in on the GO Secure Login with your GO Secure ID and password to navigate to the Administration and MOHLTC Services page.
You have completed the enrolment for MC EDT.
In order for Agent+ to bill on your behalf, you must add Agent+ as a designee.
Please ensure you have a GO Secure Login and an MCEDT Login. If you do not, or are unsure, please consult our Frequently Asked Questions for more details.
NOTE This process is often easier when completed on a computer or tablet. Send these instructions to yourself for reference on a computer.
If you are having any difficulty, please contact us at 1-877-268-5913 or email@example.com and we can assist you
To Designate Agent+:
Visit the Go Secure Portal
Select “Designee Maintenance”
Select “Add Designee”
Enter Designee Details of person you wish to designate. For Agent+ please use the following details:
Full Name: Agent Plus
Our information will be displayed, select “Confirm this Designation”
Wait for the system generated email from GO Secure advising you that Agent+ has accepted their designation
Return to the GO Secure web portal and select “Designee Maintenance”
Find Agent+ in the table of Designated Accounts, then select the ‘firstname.lastname@example.org’ hyperlink.
On the Service Delegation page, select the MC EDT hyperlink.
At the Designate Permission screen, select the Select All button
Select Save to ensure all changes take effect
Receive an email from Agent+ with confirmation that the designation was successful. You are now ready to create and submit claims!
Setting Up Agent+
Toll Free: 1-888-376-5197, 416-314-5518
Mon/Fri 8:30am – 5:00pm
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